F.A.Q’S
CAN I ORDER SMALL QUANTITIES OF YOUR POUCHES OR ROLLS?
Yes, Because we acquire a huge stock of pouches and rolls in our factory, we can fulfill pouches or rolls orders from 1000 bags and up. Therefore, we can be able to meet your needs most effectively. We suggest that customers give as much notice as possible for an order.
WHAT SORT OF TIME FRAME SHOULD I ALLOW FOR DELIVERY OF OUR ORDERS?
Like any business, in order to meet your requirements of pouches or rolls, we like to receive as much notice as possible (2 to 4 days), however we realize that this isn’t always possible. Because we are based in Australia, Canada, USA, UK, Germany, New Zealand, France and Norway, orders normally take between 2-4 days from time of orders to delivery. However, this can also be dependent on the size of the order. We suggest that between 3-5 days is the normal time to allow for international orders. To avoid disappointment, the more notice we receive, the better, or contact Swiss Pack.
CAN YOU MAKE CUSTOM-MADE PRINTED POUCHES & ROLLS IN DIFFERENT MATERIAL COMBINATIONS TO SUIT MY REQUIREMENTS?
Yes, We can be able to produce custom printed pouches & rolls to suit your exact requirements. We can print up to 9 colors using the latest rotogravure technique. The minimum quantity for our custom printed pouches and rolls can be of 10000. These pouches and rolls can be available in different material combinations. You can feel free to contact Swiss Pac with your specifications.
WHAT DOES SWISSPACK DO?
Swisspack provides flexible packaging solutions for various products in different industries.
WHAT IS THE DIFFERENCE BETWEEN CUSTOM AND STOCK PRODUCTS?
Custom products are provide when a customer places an order to have the company’s company logo, name and other information that the customer deems important enough to be printed on to the bags. Stock products are simply the plain bags/pouches without any printing on it.
WHAT IS THE MINIMUM ORDER AMOUNT?
The minimum order for Stock products is 1,000 units. The minimum order for Custom products is 10,000 units.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED TO ME?
It all depends on the country you want us to ship the product to. But generally, it would take 7-10 days for stock products and 6 weeks for custom products.
I WANT A CUSTOM BAGS, WHAT DO I DO NEXT?
If you require custom bags, simply send us the graphics and will print it on the bags.
CAN I SEE SAMPLES OF YOUR PRODUCTS?
Yes, we can send sample by mail but we do require you to pay $30 to cover courier charges.
HOW CAN I MAKE PAYMENTS?
You can make payment either by NET TRANSFER or CREDIT CARD. We advice you to first contact our sales team before making payment.
HOW DO I KNOW WHEN MY ORDER HAS BEEN PLACED?
Once we receive your order details, our sales team will contact you.
IS IT POSSIBLE TO HAVE MY ORDER DELIVERED TO MY COUNTRY?
Yes, We will send your order to your country.
WHAT CHARGES ARE INCLUDED IN THE ORDER PAYMENT?
In the order payment, transportation, insurance and cost of product are included. Please note that import duties which are charged on certain goods in your country are not included.
DO YOU HAVE EXPRESS DELIVERY?
Yes, We do but with some additional payment.